Installing a phone in your home is easily done, and this leads people to believe that installing an office phone system is just as simple – they are sorely mistaken. Phone systems designed for business are much more complex than domestic phone solutions – a lot of thought must be put into the design and implementation of the system. The first step of this process is a self-evaluation of the needs of your business.

Below is a brief guide, which is designed to help you decide on choosing the best telephone system for small business.


Calculating the number of lines

woman calling on the phone toyThe very first step you will need to take to evaluate your phone system needs, is to calculate the number of individual phone lines required. Each phone, internet connection and fax machine will need a line of its own. If your premises is not designed for some phone lines, you require, this may mean you need to have some more installed before going ahead with installing your chosen phone system.

When calculating the number of lines required, it pays to account for possible future growth in the business. It is much easier to install all new phone lines at once, rather than adding them on later in a piecemeal fashion.

Business needs

The next step in the process is deciding on which phone system will best suit your businesses needs now and into the future. There are three main systems commonly installed and deciding which one requires an examination of the number of lines and features that you will need.

Type of phone system

The first of the phone systems to consider is a ‘Key System.’ These setups are used for small businesses, which have fewer than 25 employees. These systems don’t offer the full range of customization. However, they are more than enough for small businesses.

The second system, which is by far the most popular, is the ‘PBX Phone System.’ These systems are designed for organizations with more than 25 employees. They are much more customizable than other small business phones systems, and more lines can be added much more easily.


three different colors of telephoneThe last option for business phone systems is ‘Voice Over Internet Protocol,’ widely known as VOIP. Instead of separate lines, VOIP allows multiple voice calls to be sent over a single internet connection. VOIP systems can be easily set up and moved but can suffer from quality issues at times, as they are dependent on a quality internet connection
for business!

Final thoughts

Small businesses are all about saving money, but sometimes when you skimp on something as important as your phone system, you may regret it and then end up having to purchase a more expensive system.…